Social Development’s Shared Measurement Framework

Led the development of a centralized framework comprising 150+ outcomes and 1,300+ indicators to support performance measurement across 145 programs and services within the City’s Social Development division. Delivered a suite of companion capacity-building resources. Pilot the tools through applied monitoring and evaluation .
2023–2026

Projects

Advancing Intersectoral Action on Harm Reduction and Anti-Racism in Supportive Housing

Developed practical toolkits and guides to help supportive housing providers strengthen harm reduction policies, build harm reduction partnerships, and advance anti-racism and anti-oppressive practices. Engaged housing providers, health and harm reduction organizations, social service agencies, people who use drugs, and racialized communities to inform and promote equity-focused, intersectoral approaches.

2024–2025

Reputation Research

Design and implement a survey study to assess how the Toronto Pearson airport is perceived by elected officials and key influencers at the municipal, provincial, and federal levels, supporting government and stakeholder relations.
2025

Toronto Shelter & Support Services

Provided a workshop on strategic objectives and the balanced scorecard approach.
2025

Strategic Plan KPIs

Facilitated a collaborative process to identify and refine key performance indicators aligned with the Office of the Registrar’s five strategic priorities. Developed a comprehensive KPI framework to monitor performance and demonstrate impact across student services and academic operations.
2023–2024

Strategic Plan

Designed and facilitated a strategic planning process with GGI Partners and staff, resulting in a clear and actionable multi-year strategic plan supported by a Year 1 implementation roadmap.
2024

Strategy Planning

Delivered strategic advising for a higher education professional association, focusing on membership growth, value proposition refinement, and market positioning. Conducted analysis of member feedback, competitive landscape, and emerging trends to inform business development.
2024