Social Development’s Shared Measurement Framework

Developed a shared measurement framework comprising 150+ outcomes and 1,300+ indicators to support performance measurement across 145 programs and services within the City’s Social Development division. Delivered a suite of companion capacity-building resources. Piloted the tools through applied monitoring and evaluation. Developed custom-built software that includes a centralized program and service inventory, development of logic models, using the shared measurement framework.
2023–2026

Projects

Advancing Intersectoral Action on Harm Reduction and Anti-Racism in Supportive Housing

Developed practical toolkits and guides to help supportive housing providers strengthen harm reduction policies, build harm reduction partnerships, and advance anti-racism and anti-oppressive practices. Engaged housing providers, health and harm reduction organizations, social service agencies, people who use drugs, and racialized communities to inform and promote equity-focused, intersectoral approaches.

2024–2025

Reputation Research

Design and implement a survey study to assess how the Toronto Pearson airport is perceived by elected officials and key influencers at the municipal, provincial, and federal levels, supporting government and stakeholder relations.
2025

Toronto Shelter & Support Services

Led a workshop on strategic objectives and the balanced scorecard approach.
2025

Strategic Plan KPIs

Facilitated a collaborative process to identify and refine key performance indicators aligned with the Office of the Registrar’s five strategic priorities. Developed a comprehensive KPI framework to monitor performance and demonstrate impact across student services and academic operations.
2023–2024

Strategic Plan

Designed and facilitated a strategic planning process with GGI Partners and staff, resulting in a clear and actionable multi-year strategic plan supported by a Year 1 implementation roadmap.
2024

Strategy Planning

Delivered strategic advising for a higher education professional association, focusing on membership growth, value proposition refinement, and market positioning. Conducted analysis of member feedback, competitive landscape, and emerging trends to inform business development.
2024

Quality Improvement

Led a series of workshops to supporting the health unit with building staff capacity in quality improvement. Included process mapping, root cause analysis, the Model for Improvement, and PDSA.
2025-2026

Housing Strategy

Supporting one of Toronto’s largest housing providers with supportive housing and mixed income housing program development and ongoing monitoring.
2025-2026